Privacy & Security Why collect personal data?
The purpose of collecting personal information is to enable you to fully enjoy every feature of the Vino18 Wines Company website and provide the best quality service to you. Be assured that collected data will remain confidential at all times. What personal data will be needed?
In order to achieve better customer service when shopping online, the following information can be required. Title, name, gender, date of birth, mobile number, e-mail address, address for delivery, credit card information. Also, to ensure personalized offers you may be asked for occupation, income level, interests, or wine preferences. How will that information be used?
The only aims of personal data collection is to help us offer you easy control of payment operations as well as setting up personalized features according to your preferences and latest purchases. Vino18 Wines Company will only process your personal data for the purposes of managing its customer care services as well as providing you information about the products and offers of Vino18 Wines Company. How will the information be safeguarded?
Vino18 shall safeguard your data to the best of our capacity. We shall keep it only for as long as is reasonably required for the above purposes or as required by applicable law. This includes keeping, for as long as reasonably required, such data as required for handling enquiries relating to any of the above purposes. Data held by the Company relating to a data subject will be kept confidential but the Company may provide such information when required by law or court order of any jurisdiction, or as requested by any government or law enforcement authority or administrative organization. Returns We do not accept any form of return and typically do not issue refunds. We apologize for any inconvenience caused. Please make sure to examine the goods you ordered immediately upon delivery for any deficiencies and/or damages. By signing on the delivery note, you acknowledge that your order is correct and that you accept the package. Friendly reminder: No exchange or refund will be given for wines older than 10 years or priced above HK$700 per bottle. We apologize for any inconvenience. Ordering All sales are subject to our final confirmation. All orders received verbally, by fax or electronic mail are considered final. No cancellations will be accepted. Prices are subject to change without notice. All wines are offered subject to remaining unsold. Unless stated otherwise, all wines are offered lying in Hong Kong with the exception of en primeur. All goods sold are strictly non-exchangeable and non-refundable. This current list cancels all previous lists. By placing an order, the Customer confirms that he/she is 18 years old or over. It is illegal to sell alcohol to people under the age of 18. 隱私和安全 為什麼要收集個人資料？收集個人資訊的目的是為了讓您能夠充分享受Vino18葡萄酒公司網站的各項功能，並為您提供最優質的服務。請放心，收集的數據將始終保密。 需要哪些個人資料？為了在網上購物時獲得更好的客戶服務，可能需要以下資訊。稱謂、姓名、性別、出生日期、手機號碼、電子郵件地址、送貨地址、信用卡資料。此外，為了確保提供個人化服務，我們可能會詢問您的職業、收入水平、興趣或葡萄酒偏好。 這些資訊將如何使用？收集個人資料的唯一目的是幫助我們讓您輕鬆控制支付操作以及根據您的偏好和最新購買設定個人化功能。Vino18 Wines Company僅會為了管理客戶服務以及向您提供有關Vino18 Wines Company的產品和服務的資訊而處理您的個人資料。 這些資訊將如何受到保護？ Vino18將盡最大努力保護您的資料。我們將僅在上述目的合理需要的時間內或適用法律要求的時間內保留它。這包括在合理需要的時間內保存處理與上述任何目的相關的查詢所需的資料。本公司持有的與資料主體相關的資料將被保密，但公司可能會根據任何司法管轄區的法律或法院命令，或任何政府或執法機構或行政組織的要求提供此類資訊。 退貨 我們不接受任何形式的退貨，通常不退款。對於造成的不便，我們深表歉意。請確保在交貨後立即檢查您訂購的商品是否有任何瑕疵和/或損壞。透過在交貨單上簽名，您確認您的訂單是正確的並且您接受包裹。溫馨提示；超過10年以上或港幣$700/支以上的葡萄酒一律不設更換及退款，如有不便敬請原諒。 訂購 所有銷售均需經過我們的最終確認。透過口頭、傳真或電子郵件收到的所有訂單均視為最終訂單。不接受任何取消。價格如有變動，恕不另行通知。所有葡萄酒均以剩餘未售出為準。除非另有說明，所有葡萄酒均在香港供應（期酒除外）。所有售出的商品均不得更換或退款。此目前清單將取消所有先前的清單。 透過下訂單，客戶確認他/她已年滿18歲。向18歲以下的人出售酒精飲料是違法的。